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	1.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Collier Macmillan, 1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990. Place hold Add to cart (remove)
	2.	Software assessments, benchmarks, and best practices / Capers Jones by Jones, Capers Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Ney York: Addison Wesley, 2000 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .J66 2000. Place hold Add to cart (remove)
	3.	Proven portals : best practices for planning, designing, and developing enterprise portals / Dan Sullivan by Sullivan, Dan, 1962- Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison-Wesley, 2004 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TK5105.888 .S85 2004. Place hold Add to cart (remove)
	4.	Impossible data warehouse situations : solutions from the experts / Sid Adelman by Adelman, Sid Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison-Wesley, 2003 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.9.D37 A35 2003. Place hold Add to cart (remove)

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