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1.
AMA handbook for customer satisfaction / Alan Dutka. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, Illinois: NTC Business Books, 1994
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.3 .D88 1994.

2.
The new performance challenge : measuring operations for world-class competition / J. Robb Dixon, Alfred J. Nanni, Jr., Thomas E. Vollmann. by Series: The Dow Jones-Irwin/APICS series in production management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Ill. : Dow Jones-Irwin, c1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.P35 D59 1990.

3.
First things fast : a handbook for performance analysis / Allison Rossett. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, 1999
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.P35 R67 1998.

4.
How to measure managerial performance / Richard S. Sloma. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Macmillan, c1980
Availability: No items available.

5.
Planning and measurement in your organization of the future / by D. Scott Sink & Thomas C. Tuttle ; with contributions from Seung-il Shin ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Norcross, Ga. : Industrial Engineering and Management Press, c1989
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD56.25 .S56 1989.

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