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	1.	AMA handbook for customer satisfaction / Alan Dutka. by Dutka, Alan F American Marketing Asoociation Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, c1994 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.3 .D88 1994. Place hold Add to cart (remove)
	2.	The new performance challenge : measuring operations for world-class competition / J. Robb Dixon, Alfred J. Nanni, Jr., Thomas E. Vollmann. by Dixon, J. Robb Nanni, Alfred J Vollmann, Thomas E Series: The Dow Jones-Irwin/APICS series in production management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Dow Jones-Irwin, c1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.P35 D59 1990. Place hold Add to cart (remove)
	3.	First things fast : a handbook for performance analysis / Allison Rossett. by Rossett, Allison Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, 1999 Online access: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.P35 R67 1998. Place hold Add to cart (remove)
	4.	How to measure managerial performance / Richard S. Sloma. by Sloma, Richard S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Macmillan, c1980 Availability: No items available. Add to cart (remove)
	5.	How to measure managerial performance / Richard S. Sloma by Sloma, Richard S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Macmillan, 1980 Availability: Items available for loan: Education Library Collection (1)Call number: HD 58.9 .S57 1980. Place hold Add to cart (remove)
	6.	Planning and measurement in your organization of the future / by D. Scott Sink & Thomas C. Tuttle ; with contributions from Seung-il Shin ... [et al.]. by Sink, D. Scott Tuttle, Thomas C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Norcross, Ga. : Industrial Engineering and Management Press, c1989 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD56.25 .S56 1989. Place hold Add to cart (remove)

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