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	1.	AMA handbook for customer satisfaction / Alan Dutka. by Dutka, Alan F American Marketing Asoociation Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, c1994 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.3 .D88 1994. Place hold Add to cart (remove)
	2.	The new performance challenge : measuring operations for world-class competition / J. Robb Dixon, Alfred J. Nanni, Jr., Thomas E. Vollmann. by Dixon, J. Robb Nanni, Alfred J Vollmann, Thomas E Series: The Dow Jones-Irwin/APICS series in production management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Dow Jones-Irwin, c1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.P35 D59 1990. Place hold Add to cart (remove)
	3.	Improving performance : how to manage the white space on the organization chart / Geary A. Rummler, Alan P. Brache by Rummler, Geary A Brache, Alan P, 1950- Series: The Jossey-Bass management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass Publishers, 1990 Online access: Publisher description Table of contents only Availability: Items available for loan: Education Library Collection (1)Call number: HD 56 .R86 1990. Place hold Add to cart (remove)
	4.	Get competitive! : cut costs and improve quality / Lynn Tylczak by Tylczak, Lynn Material type: Text; Format: print ; Literary form: Not fiction Publication details: Blue Ridge Summit, PA : Liberty Hall Press, 1990 Availability: Items available for loan: Education Library Collection (1)Call number: HD 47.3 .T95 1990. Place hold Add to cart (remove)
	5.	Planning and measurement in your organization of the future / by D. Scott Sink & Thomas C. Tuttle ; with contributions from Seung-il Shin ... [et al.]. by Sink, D. Scott Tuttle, Thomas C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Norcross, Ga. : Industrial Engineering and Management Press, c1989 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD56.25 .S56 1989. Place hold Add to cart (remove)
	6.	Vital signs : using quality, time, and cost performance measurements to chart your company's future / Steven M. Hronec and Arthur andersen by Hronec, Steven M Authur Andersen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Amacom, 1993 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 56.25 .H76 1993. Place hold Add to cart (remove)

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