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1.
AMA handbook for customer satisfaction / Alan Dutka. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, Illinois: NTC Business Books, 1994
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.3 .D88 1994.

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2.
Marketing masters/ American marketing association by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, Illinois. , American marketing association : 1991
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415 .M 37 1991.

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