Durr, William.
Building a world-class inbound call center / by William Durr. - [S.l.] : W. Durr, [1996?]. - ix, 145 p. : ill. ; 23 cm.
Includes index.
96155350
Call centers--Management.
HE8788 / .D87 1996
Building a world-class inbound call center / by William Durr. - [S.l.] : W. Durr, [1996?]. - ix, 145 p. : ill. ; 23 cm.
Includes index.
96155350
Call centers--Management.
HE8788 / .D87 1996