The University of Dodoma Library Catalog

Durr, William.

Building a world-class inbound call center / by William Durr. - [S.l.] : W. Durr, [1996?]. - ix, 145 p. : ill. ; 23 cm.

Includes index.

96155350


Call centers--Management.

HE8788 / .D87 1996
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