The University of Dodoma Library Catalog

Building a world-class inbound call center / (Record no. 1888)

000 -LEADER
fixed length control field 00740nam a2200217 a 4500
001 - CONTROL NUMBER
control field 4006329
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150529111326.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 960531s1996 xxua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 96155350
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HE8788
Item number .D87 1996
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Durr, William.
9 (RLIN) 1508
245 10 - TITLE STATEMENT
Title Building a world-class inbound call center /
Statement of responsibility, etc by William Durr.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc [S.l.] :
Name of publisher, distributor, etc W. Durr,
Date of publication, distribution, etc [1996?].
300 ## - PHYSICAL DESCRIPTION
Extent ix, 145 p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Management.
9 (RLIN) 1299
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 3
e ncip
f 19
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Price effective from Koha item type
          Library Collection of Informatics and Virtual Education Library Collection of Informatics and Virtual Education General Collection 2015-03-31 Donation HE8788 .D87 1996 549 2015-03-31 2015-03-31 Books
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