000 -LEADER |
fixed length control field |
00740nam a2200217 a 4500 |
001 - CONTROL NUMBER |
control field |
4006329 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20150529111326.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
960531s1996 xxua 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
96155350 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HE8788 |
Item number |
.D87 1996 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Durr, William. |
9 (RLIN) |
1508 |
245 10 - TITLE STATEMENT |
Title |
Building a world-class inbound call center / |
Statement of responsibility, etc |
by William Durr. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
[S.l.] : |
Name of publisher, distributor, etc |
W. Durr, |
Date of publication, distribution, etc |
[1996?]. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
ix, 145 p. : |
Other physical details |
ill. ; |
Dimensions |
23 cm. |
500 ## - GENERAL NOTE |
General note |
Includes index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Call centers |
General subdivision |
Management. |
9 (RLIN) |
1299 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
3 |
e |
ncip |
f |
19 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Item type |
Books |