| 000 -LEADER |
|---|
| fixed length control field |
00740nam a2200217 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
4006329 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150529111326.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
960531s1996 xxua 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
96155350 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HE8788 |
| Item number |
.D87 1996 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Durr, William. |
| 9 (RLIN) |
1508 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Building a world-class inbound call center / |
| Statement of responsibility, etc |
by William Durr. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
[S.l.] : |
| Name of publisher, distributor, etc |
W. Durr, |
| Date of publication, distribution, etc |
[1996?]. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 145 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Call centers |
| General subdivision |
Management. |
| 9 (RLIN) |
1299 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
3 |
| e |
ncip |
| f |
19 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Books |