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Building a world-class inbound call center / by William Durr.

Material type: Text

TextPublisher: [S.l.] : W. Durr, [1996?]Description: ix, 145 p. : ill. ; 23 cm.Subject(s): Call centers -- Management

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Item type	Current location	Call number	Status	Date due	Barcode
Books	Library, College of Informatics and Virtual Education (CIVE) General Collection	HE8788 .D87 1996 (Browse shelf)	Available		549

Includes index.

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