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Building a world-class inbound call center / by William Durr.

By: Durr, William.
Material type: TextTextPublisher: [S.l.] : W. Durr, [1996?]Description: ix, 145 p. : ill. ; 23 cm.Subject(s): Call centers -- Management
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Item type Current location Call number Status Date due Barcode
Books Books Library, College of Informatics and Virtual Education (CIVE)
General Collection
HE8788 .D87 1996 (Browse shelf) Available 549

Includes index.

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