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A guide to customer service skills for the help desk professional /

Knapp, Donna

A guide to customer service skills for the help desk professional / Donna Knapp - Australia: Thomson learning, 1999 - xvi, 288p. : ill. ; 23 cm

includes bibliographical references and index.

ISBN: 0-7600-7262-0

Subjects--Topical Terms:

LC Class. No.: HD 9696.2 / .A2K63 1999

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