A guide to customer service skills for the help desk professional / (Record no. 13667)
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000 -LEADER | |
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fixed length control field | 00558nam a22001697a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 150813b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0-7600-7262-0 |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HD 9696.2 |
Item number | .A2K63 1999 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Knapp, Donna |
9 (RLIN) | 31084 |
245 ## - TITLE STATEMENT | |
Title | A guide to customer service skills for the help desk professional / |
Statement of responsibility, etc | Donna Knapp |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Australia: |
Name of publisher, distributor, etc | Thomson learning, |
Date of publication, distribution, etc | 1999 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xvi, 288p. : |
Other physical details | ill. ; |
Dimensions | 23 cm |
521 ## - TARGET AUDIENCE NOTE | |
Target audience note | includes bibliographical references and index. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Source of heading or term | Customer service. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Source of heading or term | Service skill. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Library of Congress Classification |
Item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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Library of Congress Classification | Non-fiction | Informatics and Virtual Education Library Collection | Informatics and Virtual Education Library Collection | General Collection | 13/08/2015 | HD 9696.2 .A2K63 1999 | 164808 | 13/08/2015 | C.1 | 13/08/2015 | Books |