A guide to customer service skills for the help desk professional / (Record no. 13667)

MARC details
000 -LEADER
fixed length control field 00558nam a22001697a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150813b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-7600-7262-0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD 9696.2
Item number .A2K63 1999
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Knapp, Donna
9 (RLIN) 31084
245 ## - TITLE STATEMENT
Title A guide to customer service skills for the help desk professional /
Statement of responsibility, etc Donna Knapp
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Australia:
Name of publisher, distributor, etc Thomson learning,
Date of publication, distribution, etc 1999
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 288p. :
Other physical details ill. ;
Dimensions 23 cm
521 ## - TARGET AUDIENCE NOTE
Target audience note includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Customer service.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Service skill.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Non-fiction Informatics and Virtual Education Library Collection Informatics and Virtual Education Library Collection General Collection 13/08/2015   HD 9696.2 .A2K63 1999 164808 13/08/2015 C.1 13/08/2015 Books
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