A guide to customer service skills for the help desk professional / Donna Knapp

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Material type: Text

TextPublication details: Australia: Thomson learning, 1999Description: xvi, 288p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Informatics and Virtual Education Library Collection General Collection	Non-fiction	HD 9696.2 .A2K63 1999 (Browse shelf(Opens below))	C.1	Available		164808

includes bibliographical references and index.

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