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Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka.

By: Contributor(s): Material type: TextTextPublication details: Homewood, Ill. : Business One Irwin, 1992.Description: xvii, 408 p. : ill. ; 24 cmISBN:
  • 1556235402
Subject(s): DDC classification:
  • 658.4 20
LOC classification:
  • HD62.15 .B73 1992
Online resources:
Contents:
What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Informatics and Virtual Education Library Collection General Collection Non-fiction HD 62.15 .B73 1992 (Browse shelf(Opens below)) C.1 Available 164
Browsing Informatics and Virtual Education Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD 61 .H42 1983 Risk analysis and its applications / HD 62.15 .B35 1992 Benchmarking : HD 62.15 .B355 1992 Benchmarking : HD 62.15 .B73 1992 Quality management : HD 62.15 .C36 1991 Total quality transformations : HD 62.15 .D46 1993 Demystifying baldrige HD 62.15 .G46 1992 The Baldrige quality system :

Includes bibliographical references (p. 323-368) and index.

What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.

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