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1.
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Collier Macmillan, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990.

2.
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Free Press, 1999
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B47 1999.

3.
The shell seekers / Rosamunde Pilcher. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Fiction
Publication details: New York : St. Martin's Press, c1987
Availability: Items available for reference: Humanities and Socal Sciences Library Collection: Not For Loan (1)Call number: PR 6066 .I38S5 1987.

4.
The shell seekers / Rosamunde Pilcher. by
Material type: Text Text; Format: print ; Literary form: Fiction
Publication details: New York : Dell Publishing. 1987
Availability: Items available for loan: Humanities and Socal Sciences Library Collection (1)Call number: PR6066.I38P55 1987.

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