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	1.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990. Place hold Add to cart (remove)
	2.	Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. by Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Free Press, c1999 Online access: Contributor biographical information Sample text Publisher description Table of contents only Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .B478 1999. Place hold Add to cart (remove)

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