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The service advantage : how to identify and fulfill customer needs / Karl Albrecht and Lawrence J. Bradford.

By: Contributor(s): Material type: TextTextPublication details: Homewood : Dow Jones-Irwin, 1990Description: ix, 240 p. : ill., (graph) ; 24 cmISBN:
  • 1-55623-247-0
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF 5415.5 .A43 1990
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Business, Economics and Law Library Collection General Collection Non-fiction HF 5415.5 .A43 1990 (Browse shelf(Opens below)) C.1 Not For Loan 15638

Includes index

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