Creating customer evangelists: how loyal customers become a volunteer sales force / Ben McConnell and Jackie Huba
Material type:
TextPublication details: Chicago: Dearborn Trade Publishing, 2002Description: x, 214 p. : ill. ; 23 cmISBN: - 0-7931-5561-4
- HF5415.5 .M1834 2002
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Informatics and Virtual Education Library Collection General Collection | Non-fiction | HF5415.5 .M1834 2003 (Browse shelf(Opens below)) | C.1 | Available | 584 |
Browsing Informatics and Virtual Education Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF 5415.3 .D88 1994 AMA handbook for customer satisfaction / | HF 5415.5 .C83 1998 Online customer care : strategies for call center excellence / | HF5415.5 .L37 1989 The complete guide to customer service / | HF5415.5 .M1834 2003 Creating customer evangelists: how loyal customers become a volunteer sales force / | HF5415.5 .M37 1989 Managing Quality Customer Service / | HF 5415.5 .M38 2002 Total access: giving customers what they want in an anytime, anywhere world / | HF 5415.5 .N38 2001 Customer centered six Sigma : linking customers, process improvement, and financial results / |
Includes bibliographical references (p. 206-207) and index.
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