A guide to customer service skills for the help desk professional / Donna Knapp
Material type: TextPublication details: Australia: Thomson learning, 1999Description: xvi, 288p. : ill. ; 23 cmISBN:- 0-7600-7262-0
- HD 9696.2 .A2K63 1999
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Informatics and Virtual Education Library Collection General Collection | Non-fiction | HD 9696.2 .A2K63 1999 (Browse shelf(Opens below)) | C.1 | Available | 164808 |
Browsing Informatics and Virtual Education Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD 9696 .C64M53 1995 I sing the body electronic : a year with Microsoft on the multimedia frontier / | HD 9696 .I582S37 1992 Surviving the ASIC experience / | HD 9696 .S642T48 1991 Voice processing / | HD 9696.2 .A2K63 1999 A guide to customer service skills for the help desk professional / | HD9696.2 .U64D45 1999 Direct from Dell : strategies that revolutionized an industry / | HD 9696.63 .A2C35 2003 From airline reservations to Sonic the Hedgehog : a history of the software industry / | HD 9696.63 .A2C53 2003 In search of stupidity : over 20 years of high-tech marketing disasters / |
includes bibliographical references and index.
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