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	121.	Implementing quality with a customer focus / David N. Griffiths by Griffiths, David N, 1935- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Quality Resources, 1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9581 .A2G75 1990. Place hold Add to cart (remove)
	122.	The business of software : what every manager, programmer, and entrepreneur must know to thrive and survive in good times and bad / Michael A. Cusumano by Cusumano, Michael A, 1954- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Free Press, 2004 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9696.63 .A2C87 2004. Place hold Add to cart (remove)
	123.	In search of stupidity : over 20 years of high-tech marketing disasters / Merrill R. Chapman. by Chapman, Merrill R, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Distributed to the book trade in the United States by Springer-Verlag, 2003 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9696.63 .A2C53 2003. Place hold Add to cart (remove)
	124.	Managing knowledge workers : new skills and attitudes to unlock the intellectual capital in your organization / Frances Horibe. by Horibe, Frances Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: J. Wiley & Sons, 1999 Online access: Table of Contents Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 53 .H67 1999. Place hold Add to cart (remove)
	125.	Managing the manufacturing process : a pattern for excellence / Ralph W. Woodgate. by Woodgate, Ralph W, 1922- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley & Sons, 1991 Online access: Publisher description Table of Contents Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD9720.5 .W56 1991. Place hold Add to cart (remove)
	126.	Manufacturing systems : foundations of world-class practice / Joseph A. Heim and W. Dale Compton (Eds.) by Heim, Joseph A Compton, W. Dale Material type: Text; Format: print ; Literary form: Not fiction Publication details: Washington, D.C. : National Academy Press, 1992 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD9720.5.M36 1991. Place hold Add to cart (remove)
	127.	Measuring up : charting pathways to manufacturing excellence / Robert W. Hall, H. Thomas Johnson, Peter B.B. Turney by Hall, Robert W, 1937- Johnson, H. Thomas, 1938- Turney, Peter B. B Series: The Business One Irwin/APICS series in production management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Illinois: Business One Irwin, 1991 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9720.5 .H35 1990. Place hold Add to cart (remove)
	128.	Call center management on fast forward : succeeding in today's dynamic inbound environment / Brad Cleveland , Julia Mayben by Cleveland, Brad Mayben, Julia Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Annapolis, Maryland: Call Center Press, 1997 Online access: Table of contents Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HE 8788 .C55 1997. Place hold Add to cart (remove)
	129.	Well made in America : lessons from Harley-Davidson on being the best / Peter C. Reid. by Reid, Peter C Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, 1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9710.5 .U54H37 1990. Place hold Add to cart (remove)
	130.	7 survival skills for a reengineered world / William N. Yeomans by Yeomans, William N Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Dutton, 1996 Other title: Seven survival skills for a reengineered world Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5381 .Y46 1996. Place hold Add to cart (remove)
	131.	Strategic brand management : building, measuring and managing brand equity / Kevin Lane Keller. by Keller, Kevin Lane, 1956- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice-Hall, 1998 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 69 .B7K45 1998. Place hold Add to cart (remove)
	132.	Never check e-mail in the morning : and other unexpected strategies for making your work life work / Julie Morgenstern by Morgenstern, Julie Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Fireside, 2005 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5547.15 .M67 2004. Place hold Add to cart (remove)
	133.	Online customer care : Michael Cusack strategies for call center excellence / by Cusack, Michael, 1955- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wisconsin: ASQ Quality Press, 1998 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .C83 1998. Place hold Add to cart (remove)
	134.	The art of ware / Bruce Webster by Webster, Bruce F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Califonia M&T Books 1995 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.153 .W43 1995. Place hold Add to cart (remove)
	135.	The Holy Grail of network storage management / Jon William Toigo by Toigo, Jon William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall PTR, 2004 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.9.D3 T62 2004. Place hold Add to cart (remove)
	136.	Managing software maniacs: finding, managing, and rewarding a winning development team / Ken Whitaker by Whitaker, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: John Wiley & Sons Inc., 1994 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .W45 1994. Place hold Add to cart (remove)
	137.	The 100 best companies to work for in America / Robert Levering, Milton Moskowitz. by Levering, Robert, 1944- Moskowitz, Milton Edition: 1st [Currency/Doubleday] ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency/Doubleday, 1993 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.2 .U5L38 1993. Place hold Add to cart (remove)
	138.	Configuration management for software / Stephen B. Compton and Guy R. Conner by Compton, Stephen B Conner, Guy R Callahan, Joan R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Van Nostrand Reinhold, 1994 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .C66 1994. Place hold Add to cart (remove)
	139.	Object-oriented information systems: planning and implementation/ David A. Taylor by Taylor, David A, 1943- Series: Wiley professional computing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: John Wiley & Sons, 1992 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: T 58.6 .T39 1992. Place hold Add to cart (remove)
	140.	Relational database writings, 1985-1989 / C.J. Date ; with a special contribution by Andrew Warden. by Date, C. J Warden, Andrew Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Addison-Wesley, 1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA 76.9 .D3D37 1990. Place hold Add to cart (remove)

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