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121.
Implementing quality with a customer focus / David N. Griffiths by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Quality Resources, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9581 .A2G75 1990.

122.
The business of software : what every manager, programmer, and entrepreneur must know to thrive and survive in good times and bad / Michael A. Cusumano by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Free Press, 2004
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9696.63 .A2C87 2004.

123.
In search of stupidity : over 20 years of high-tech marketing disasters / Merrill R. Chapman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Distributed to the book trade in the United States by Springer-Verlag, 2003
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9696.63 .A2C53 2003.

124.
Managing knowledge workers : new skills and attitudes to unlock the intellectual capital in your organization / Frances Horibe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: J. Wiley & Sons, 1999
Online access:
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 53 .H67 1999.

125.
Managing the manufacturing process : a pattern for excellence / Ralph W. Woodgate. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : John Wiley & Sons, 1991
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD9720.5 .W56 1991.

126.
Manufacturing systems : foundations of world-class practice / Joseph A. Heim and W. Dale Compton (Eds.) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Washington, D.C. : National Academy Press, 1992
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD9720.5.M36 1991.

127.
Measuring up : charting pathways to manufacturing excellence / Robert W. Hall, H. Thomas Johnson, Peter B.B. Turney by Series: The Business One Irwin/APICS series in production management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Illinois: Business One Irwin, 1991
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9720.5 .H35 1990.

128.
Call center management on fast forward : succeeding in today's dynamic inbound environment / Brad Cleveland , Julia Mayben by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Annapolis, Maryland: Call Center Press, 1997
Online access:
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HE 8788 .C55 1997.

129.
Well made in America : lessons from Harley-Davidson on being the best / Peter C. Reid. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9710.5 .U54H37 1990.

130.
7 survival skills for a reengineered world / William N. Yeomans by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Dutton, 1996
Other title:
  • Seven survival skills for a reengineered world
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5381 .Y46 1996.

131.
Strategic brand management : building, measuring and managing brand equity / Kevin Lane Keller. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice-Hall, 1998
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 69 .B7K45 1998.

132.
Never check e-mail in the morning : and other unexpected strategies for making your work life work / Julie Morgenstern by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Fireside, 2005
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5547.15 .M67 2004.

133.
Online customer care : Michael Cusack strategies for call center excellence / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wisconsin: ASQ Quality Press, 1998
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .C83 1998.

134.
The art of ware / Bruce Webster by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Califonia M&T Books 1995
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.153 .W43 1995.

135.
The Holy Grail of network storage management / Jon William Toigo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall PTR, 2004
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.9.D3 T62 2004.

136.
Managing software maniacs: finding, managing, and rewarding a winning development team / Ken Whitaker by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: John Wiley & Sons Inc., 1994
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .W45 1994.

137.
The 100 best companies to work for in America / Robert Levering, Milton Moskowitz. by
Edition: 1st [Currency/Doubleday] ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Currency/Doubleday, 1993
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.2 .U5L38 1993.

138.
Configuration management for software / Stephen B. Compton and Guy R. Conner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Van Nostrand Reinhold, 1994
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .C66 1994.

139.
Object-oriented information systems: planning and implementation/ David A. Taylor by Series: Wiley professional computing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: John Wiley & Sons, 1992
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: T 58.6 .T39 1992.

140.
Relational database writings, 1985-1989 / C.J. Date ; with a special contribution by Andrew Warden. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Addison-Wesley, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA 76.9 .D3D37 1990.

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