Customer relationship management : making hard decisions with soft numbers / Jon Anton.
Material type:
TextPublication details: Upper Saddle River, New Jersey: Prentice Hall, 1996Description: viii, 183 p. : ill. ; 25 cmISBN: - 0134384741
- HF 5415.5 .A58 1996
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Business, Economics and Law Library Collection General Collection | Non-fiction | HF 5415.5 .A58 1996 (Browse shelf(Opens below)) | C.1 | Available | 585 |
Browsing Business, Economics and Law Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF 5415.335 .L69 1997 The customer loyalty pyramid / | HF 5415.5 .A43 1990 The service advantage : | HF5415.5 .A43 1990 The services advantage: | HF 5415.5 .A58 1996 Customer relationship management : making hard decisions with soft numbers / | HF 5415.5 .B36 1991 Creating value for customers : | HF 5415.5 .B47 1998 Best practices in customer service / | HF 5415.5 .B47 1999 Discovering the soul of service : the nine drivers of sustainable business success / |
Includes bibliographical references (p. 179-181) and index.
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