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Customer relationship management : making hard decisions with soft numbers / Jon Anton.

By: Material type: TextTextPublication details: Upper Saddle River, N.J. : Prentice Hall, c1996.Description: viii, 183 p. : ill. ; 25 cmISBN:
  • 0134384741
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .A58 1996
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Informatics and Virtual Education Library Collection General Collection HF5415.5 .A58 1996 (Browse shelf(Opens below)) Available 585
Browsing Informatics and Virtual Education Library Collection shelves, Shelving location: General Collection Close shelf browser (Hides shelf browser)
HF5415.2 .P37 1986 Marketing research / HF5415.2 .P37 1986 Marketing research / HF5415.3 .D88 1994 AMA handbook for customer satisfaction / HF5415.5 .A58 1996 Customer relationship management : HF5415.5 .B478 1999 Discovering the soul of service : HF 5415.5 .C66 1993 Sustaining knock your socks off service / HF5415.5 .C83 1998 Online customer care : strategies for call center excellence /

Includes bibliographical references (p. 179-181) and index.

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