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Customer relationship management : making hard decisions with soft numbers / Jon Anton.

By: Material type: TextTextPublication details: Upper Saddle River, N.J. : Prentice Hall, c1996.Description: viii, 183 p. : ill. ; 25 cmISBN:
  • 0134384741
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .A58 1996
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Item type Current library Call number Status Date due Barcode
Books Books Informatics and Virtual Education Library Collection General Collection HF5415.5 .A58 1996 (Browse shelf(Opens below)) Available 585
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HF5415.2 .P37 1986 Marketing research / HF5415.2 .P37 1986 Marketing research / HF5415.3 .D88 1994 AMA handbook for customer satisfaction / HF5415.5 .A58 1996 Customer relationship management : HF5415.5 .B478 1999 Discovering the soul of service : HF 5415.5 .C66 1993 Sustaining knock your socks off service / HF5415.5 .C83 1998 Online customer care : strategies for call center excellence /

Includes bibliographical references (p. 179-181) and index.

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