Customer relationship management : making hard decisions with soft numbers / Jon Anton.
Material type: TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c1996.Description: viii, 183 p. : ill. ; 25 cmISBN:- 0134384741
- 658.8/12 20
- HF5415.5 .A58 1996
Item type | Current library | Call number | Status | Date due | Barcode | |
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Books | Informatics and Virtual Education Library Collection General Collection | HF5415.5 .A58 1996 (Browse shelf(Opens below)) | Available | 585 |
Browsing Informatics and Virtual Education Library Collection shelves, Shelving location: General Collection Close shelf browser (Hides shelf browser)
HF5415.2 .P37 1986 Marketing research / | HF5415.2 .P37 1986 Marketing research / | HF5415.3 .D88 1994 AMA handbook for customer satisfaction / | HF5415.5 .A58 1996 Customer relationship management : | HF5415.5 .B478 1999 Discovering the soul of service : | HF 5415.5 .C66 1993 Sustaining knock your socks off service / | HF5415.5 .C83 1998 Online customer care : strategies for call center excellence / |
Includes bibliographical references (p. 179-181) and index.
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