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21.
Online customer care : Michael Cusack strategies for call center excellence / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wisconsin: ASQ Quality Press, 1998
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .C83 1998.

22.
Microsoft sourcebook for the help desk: techniques and tools for support organization design and management/ Microsoft Corporation by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Washington: Microsoft Press, 1997
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: T 58.64 .M53 1997.

23.
Total quality management / Dale H. Besterfield ... [et al.]. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Prentice Hall, 2003
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD62.15.B47 2003. Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HD62.15.B47 2003.

24.
The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Addison-Wesley Publishing company, 1995
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 41 .T74 1995.

25.
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, 2000
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5549.5.M63 L86 2000.

26.
Computer accounting with peachtree complete 2002 for microsoft windows : release 9.0 / Carol Yacht by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, 2003
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5679 .Y313 2003. Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF5679.Y33 2003.

27.
Marketing: the core/ Roger A. Kerin (..et all) by
Edition: 2nd
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: McGraw-Hill/Irwin, 2007
Availability: Items available for loan: Business, Economics and Law Library Collection (8)Call number: HF 5415 .K47 2007, ...

28.
Marketing : concepts and strategies / William M. Pride and O.C. Ferrell by
Edition: Library ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Houghton Mifflin Company, 2006
Availability: Items available for loan: Business, Economics and Law Library Collection (3)Call number: HF 5415 .P75 2000, ...

29.
Quick response : managing the supply chain to meet consumer demand / Bob Lowson, Russell King, Alan Hunter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester, West Sussex, England ; New York : Wiley, 1999
Availability: Items available for loan: Education Library Collection (1)Call number: HD 38.5 .H86 1999.

30.
Managing service as a strategic profit center / Donald F. Blumberg. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1991
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5415.5 .B57 1991.

31.
Creating value for customers : designing and implementing a total corporate strategy / William A. Band by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: John Wiley & Sons, 1991
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B36 1991.

32.
Keeping customers for life / Joan Koob Cannie by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: American Management Association, 1991
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .C36 1991.

33.
Keeping customers / John J. Sviokla (Eds.) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Harvard Business School Press, 1993
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .K44 1993.

34.
Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco: Jossey-Bass, 1993
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .T56 1993.

35.
Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee: ASQC Quality Press, 1992
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .H39 1992.

36.
Customers for life : How to turn that one-time buyer into a lifetime customer / Carl Sewell by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Doubleday, 1990
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .S49 1990.

37.
Marketing: creating value for customers/ Gilbert A. Churchill (et all..) by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Irwin/McGraw Hill, 1998
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415 .C48 1998.

38.
Logistics and supply chain integration / Ian Sadler by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : SAGE Publications, 2007
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HD38.5.S23 2007.

39.
The customer loyalty pyramid / Michael W. Lowenstein by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Quorum books: London, 1997
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.335 .L69 1997.

40.
Advanced management accounting / Robert S. Kaplan by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Prentice Hall, 1998
Availability: Items available for loan: Business, Economics and Law Library Collection (4)Call number: HF 5635 .K37 1998, ...

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