Results of search for 'ccl=su:"Customer"'

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	1.	Creating customer evangelists: how loyal customers become a volunteer sales force / Ben McConnell and Jackie Huba by McConnell, Ben Huba, Jackie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago: Dearborn Trade Publishing, 2002 Online access: Publisher description Contributor biographical information Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .M1834 2003. Lists: informatics2. Place hold Add to cart (remove)
	2.	Customer relationship management : making hard decisions with soft numbers / Jon Anton. by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, New Jersey: Prentice Hall, 1996 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .A58 1996. Place hold Add to cart (remove)
	3.	The complete guide to customer service / Linda M. Lash. by Lash, Linda M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Wiley, 1989 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .L37 1989. Place hold Add to cart (remove)
	4.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Collier Macmillan, 1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990. Place hold Add to cart (remove)
	5.	Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry by Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Free Press, 1999 Online access: Contributor biographical information Sample text Publisher description Table of contents only Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B47 1999. Place hold Add to cart (remove)
	6.	The experience economy : work is theatre & every business a stage / B. Joseph Pine II & James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business School Press, 1999 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.15 .P56 1999. Place hold Add to cart (remove)
	7.	Customer centered six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington by Naumann, Earl, 1946- Hoisington, Steven H, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wisconsin: ASQ Quality Press, 2001 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .N38 2001. Place hold Add to cart (remove)
	8.	What clients love: a field guide to growing your business / Harry Beckwith by Beckwith, Harry, 1949- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Warner Books, 2003 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415 .B42 2003. Place hold Add to cart (remove)
	9.	The one to one future: building relationships one customer at a time / Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Currency Doubleday, 1993 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.127 .P47 1993. Place hold Add to cart (remove)
	10.	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak by Seybold, Patricia B Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Times business, 1998 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .S49 1998. Place hold Add to cart (remove)
	11.	The market driven organization: understanding, attracting, and keeping valuable customers / George S. Day by Day, George S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: The Free Press, 1999 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.13 .D39 1999. Place hold Add to cart (remove)
	12.	Total access: giving customers what they want in an anytime, anywhere world / by McKenna, Regis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business School Press, 2002 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .M38 2002. Place hold Add to cart (remove)
	13.	Creating the virtual store : taking your web site from browsing to buying / by Yesil, Magdalena Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: John Wiley & Sons, Inc., 1997 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5429 .Y47 1997. Place hold Add to cart (remove)
	14.	Data mining techniques : for marketing, sales, and customer support/ Michael J.A. Berry, Gordon Linoff by Michael J.A Linoff, Gordon Material type: Text; Format: print ; Literary form: Not fiction Publication details: New york: John Wiley&Sons, 1997 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.125.B47 1997. Place hold Add to cart (remove)
	15.	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Amacom, 1993 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .C66 1993. Place hold Add to cart (remove)
	16.	Net gain: expanding markets through virtual communities / John Hagel III and Arthur G. Armstrong by Hagel III, John Armstrong, Arthur G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business School Press, 1997 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.1265 .H34 1997. Place hold Add to cart (remove)
	17.	X-engineering the corporation : reinventing your business in the digital age / James Champy. by Champy, James, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Warner Books, 2002 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 58.87 .53 2002. Place hold Add to cart (remove)
	18.	Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. by Schonberger, Richard Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: The free press, 1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 58.9 .S34 1990. Place hold Add to cart (remove)
	19.	Running an effective help desk : planning, implementing, marketing, automating, improving, outsourcing / Barbara Czegel. by Czegel, Barbara, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: John Wiley, 1994 Online access: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9696 .C62C96 1994. Place hold Add to cart (remove)
	20.	Implementing quality with a customer focus / David N. Griffiths by Griffiths, David N, 1935- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Quality Resources, 1990 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9581 .A2G75 1990. Place hold Add to cart (remove)

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Your search returned 133 results.